Terms & Conditions

1. General terms and eligibility

These Terms & Conditions govern your use of the Sawspin Casino website, account services, games, promotions and related features. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.

You must be at least 18 years old to use an online gambling service in Australia. You must also be legally permitted to access and use online gambling services in the place where you are located. It is your responsibility to check the laws that apply to you before registering or playing. Sawspin Casino may restrict access from locations where use of the service is not permitted.

You may only create and use an account for yourself. An account must not be opened on behalf of another person, operated by another person, sold, transferred or used for commercial purposes. You must provide information that is accurate, complete and current when you register and whenever your details change.

• You must not use the website if you are under the legal gambling age.
• You must not use the service while affected by alcohol, drugs or any other substance that may impair your judgement.
• You must not access or use the service if doing so would breach a law, court order or other legal restriction that applies to you.
• You must follow these terms, any game rules and any specific conditions shown on the website.

Some games, features or promotions may be subject to additional rules. Those rules will be displayed with the relevant game or offer and form part of these Terms & Conditions. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant game, feature or promotion.

2. Registration, verification and account security

To use certain services, you may need to register an account and complete an identity or eligibility check. We may ask for documents or information to confirm your identity, age, residence, payment method or source of funds. Any information requested for verification must be supplied accurately and in the required form.

Verification checks may be carried out before or after you deposit, play, withdraw funds or use particular features. Until a check is completed, access to some or all services may be limited. If the information provided cannot be verified, appears inaccurate or indicates that the account is being used in breach of these terms, the account may be suspended or closed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must not share your password, allow another person to access your account or leave your account accessible on a shared device. If you suspect that your account details have been compromised, you must stop using the account and take reasonable steps to secure it.

1. Choose secure login details and keep them private.
2. Check your account information and transaction history regularly.
3. Notify the relevant support channel through the website if you identify activity that you do not recognise.
4. Co-operate with reasonable security, identity and compliance checks.

You may hold only one account unless we have expressly agreed otherwise. If more than one account is created, or if an account is connected to another account in a way that suggests an attempt to avoid these terms, we may review the accounts and take appropriate action. This may include restricting access, cancelling transactions or closing accounts, subject to applicable law.

3. Deposits, games and withdrawals

You may deposit funds only through payment methods made available on the website and in your own name, unless an alternative arrangement has been approved in accordance with applicable requirements. You must not use a payment method that you are not authorised to use. Deposits must be made for the purpose of using the services and not for any unlawful or fraudulent purpose.

You should check the payment information displayed at the time of a transaction, including any applicable fees, minimums, maximums or processing conditions. These details may vary by payment method and may be changed from time to time. Sawspin Casino does not guarantee that every payment method will always be available.

Games are played according to the rules shown on the website. You are responsible for checking the game rules, stake details and any relevant conditions before confirming a wager. A game result recorded by the website's systems will generally be treated as the final result, except where there is a clear technical error, system fault or other reason requiring review.

You must not attempt to manipulate a game, interfere with the website, exploit an error or use software, devices or methods intended to obtain an unfair advantage. If a technical or settlement error affects a transaction or game result, we may correct the error and restore the account to the position that would have applied had the error not occurred.

Withdrawals may be subject to account verification, payment checks and any conditions displayed when the withdrawal is requested. Funds will normally be returned using an approved method linked to your account, where available. A withdrawal request may be reviewed or delayed where required to complete checks, investigate unusual activity or comply with legal and security obligations.

Any bonus, promotion, reward or special offer is subject to the terms displayed with that offer. You should read those terms before accepting or using an offer. Where an offer is withdrawn, expires or is found to have been used in breach of its conditions, the offer or related benefits may be cancelled in accordance with the applicable offer terms.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you play and take regular breaks. You should never borrow money, sell belongings or use funds needed for essentials in order to gamble.

Tools and account controls may be available to help you manage your gambling. Depending on the feature, these may include deposit limits, session controls, time reminders, temporary breaks or self-exclusion. Read the information shown on the website and select controls that are suitable for your circumstances.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can also use any available account restriction or self-exclusion option. A self-exclusion request is intended to prevent access for the selected period, and you must not attempt to open or use another account during that period.

• Do not chase losses or increase stakes to try to win back money.
• Do not gamble when distressed, angry, tired or under the influence of alcohol or drugs.
• Do not ask another person to gamble using your account or payment method.
• Do not use the website for money laundering, fraud, match manipulation or any other unlawful activity.
• Do not abuse promotions, chargeback processes, technical errors or account features.

We may monitor activity to identify harmful gambling patterns, fraud, misuse or other conduct that may breach these terms. Where appropriate, we may contact you, apply account restrictions, decline transactions or close an account. These steps may be taken to protect you, other users and the integrity of the service.

5. Privacy, suspension, changes and legal information

Personal information is handled in accordance with the applicable privacy information provided on the website. This may include information used to create and manage your account, process transactions, verify identity, provide customer assistance, maintain security, meet legal obligations and support responsible gambling measures. You should read the Privacy Policy for further information about how information is collected, used and disclosed.

We aim to keep the website and services available, but access may occasionally be interrupted for maintenance, updates, technical problems, security reasons or circumstances outside our reasonable control. We do not guarantee that the website, games or payment services will always be available, uninterrupted or free from errors.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided incorrect information, failed a verification check, used the service unlawfully, engaged in fraudulent or abusive conduct, or created a risk to the security or integrity of the website. We may also take action where required by law or a competent authority.

If an account is closed, any remaining balance will be reviewed in accordance with applicable law, these terms and the circumstances of the closure. Amounts connected with fraud, unlawful conduct, chargebacks, technical errors or a breach of these terms may be withheld or adjusted where permitted. You remain responsible for obligations that arose before closure.

These terms may be updated from time to time to reflect changes to the services, legal requirements, security practices or operational procedures. The current version will be published on the website with its effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

These terms are intended to operate alongside applicable Australian laws and do not remove or limit any consumer guarantee, right or remedy that cannot lawfully be excluded or limited. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.

For questions about these Terms & Conditions, use the customer support or contact facility made available on the Sawspin Casino website. Please keep your account information secure and do not include unnecessary sensitive information when making an enquiry.