Privacy Policy

About this Privacy Policy

Sawspin Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy describes the types of information an online casino may handle, the purposes for which it is used, how it may be shared, and the choices available to players.

The policy applies to information collected through the Sawspin Casino website, account area, customer support channels and related online services. It also applies when a player browses the website without creating an account, where information such as device or cookie data may still be collected.

By using the website, a player acknowledges that information may be handled as described in this policy. Some services may require certain information to be provided. If a player does not provide information that is necessary for account operation, verification, payment processing or compliance checks, access to some services may be limited.

This policy may be updated when the website, services or information-handling practices change. The current version published on the website applies to the relevant use of the services. Players should review this page from time to time for general information about how their information is handled.

Information we may collect

The information handled by a casino website depends on how a player uses the services. Information may be collected directly from the player, generated through account activity, or received from service providers that help operate the website. The information may include the following categories:

• Account details, such as a player’s name, date of birth, username, password, contact details, residential information and account preferences.
• Verification information, including identity documents, proof of address, age-related information and other information needed to confirm a player’s identity or eligibility.
• Payment and transaction records, such as deposits, withdrawals, wagering activity, payment method details, transaction references and information needed to investigate payment issues.
• Communications and support records, including messages sent to customer support, queries, complaints, feedback and information provided during account assistance.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, website activity and general location information derived from technical data.
• Cookie and similar technology data, including information about pages visited, session activity, preferences and interactions with website features.
• Information relating to responsible use of the services, account restrictions, safer gambling preferences and other activity required to help operate gambling services appropriately.

Players should provide accurate and current information when opening or using an account. Information may be checked for consistency and authenticity. If details change, players should update them through the available account tools or contact support so that records can be kept accurate.

Payment information may be handled by payment providers or other specialist service providers. Depending on the payment method, a casino website may not directly handle or store all full payment credentials. Those providers may process information under their own terms and privacy notices.

How information is used

Personal information is used only for purposes connected with providing, managing, securing and improving the services, or where there is another valid reason to handle it. Common purposes include:

• Creating, maintaining and administering a player account.
• Providing casino services, processing account activity and displaying relevant account information.
• Processing deposits, withdrawals, refunds and other transaction-related requests.
• Confirming identity, age, account ownership and eligibility to use the services.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks, including identifying unusual or potentially harmful activity.
• Meeting legal, regulatory, court, law enforcement and other official requirements that apply to the operation of gambling services.
• Responding to questions, resolving technical problems, investigating complaints and providing customer support.
• Managing safer gambling measures, account controls and service restrictions where relevant.
• Monitoring website performance, understanding how features are used and improving the reliability, security and user experience of the website.
• Sending service messages, security notices, account updates and other communications needed to administer the account.
• Sending promotional communications where permitted and where the player has provided consent or another valid basis applies.

Marketing communications are separate from essential service communications. A player may usually opt out of promotional emails or similar messages by using the unsubscribe option in the message, changing available account preferences, or contacting privacy support. Opting out of marketing does not prevent essential messages about an account, transactions, security or changes to the services.

When information may be shared

Information may be shared with trusted providers that support the operation of the website. These providers may assist with hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications and other necessary services. They should receive information relevant to their role and are expected to handle it in accordance with applicable requirements.

Information may also be disclosed where needed to protect players, the website or other people; to investigate suspected fraud, misuse or security incidents; to enforce applicable terms; or to respond to lawful requests from courts, authorities or other authorised bodies. Information is not intended to be disclosed for unrelated purposes without an appropriate reason.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website usage and help protect the services. Some cookies may be necessary for core features, while others may support performance, analytics or marketing activities.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how the website operates and may prevent some account or website features from working as intended. Browser settings may also allow players to remove cookies already stored on their device.

Security measures

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission methods and limits on staff or provider access where appropriate.

No online service can guarantee complete security. Players should use a strong, unique password, keep login details confidential, avoid using shared devices for account access where possible, and contact support promptly if they believe an account or device has been compromised.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in an appropriate way.

Player privacy rights and requests

Players may have privacy rights available under applicable requirements. These rights can depend on the nature of the information, the reason it is being used and any legal obligations that apply. Sawspin Casino will handle genuine requests carefully and may need to verify the identity of the person making a request before providing information or changing an account record.

To exercise a privacy right or ask a question about personal information, contact support@sawspincasino.click. A request should explain what the player wants and include enough information to help locate the relevant account, without sending unnecessary sensitive information.

• Access: request a copy of personal information held about the player, together with general information about how it is used.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where another applicable basis for deletion applies. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
• Marketing consent: withdraw consent to promotional communications at any time. Players can also use an unsubscribe link or available account controls where provided.
• Information about use: ask questions about the categories of information handled, the purposes for handling it and the types of service providers that may receive it.

A request may be refused or limited where responding would affect the rights of another person, compromise security, interfere with fraud prevention, reveal confidential information, or conflict with a legal obligation to keep records. If a request cannot be completed in full, the reason and any available alternative will be explained where appropriate.

Players should contact privacy support if they believe information is inaccurate, have concerns about how their information has been handled, or need help understanding a privacy choice. Providing clear details helps the request reach the right process and supports a more useful response.