Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed decisions, keeping gambling within your personal limits and understanding that every wager involves risk. No gambling outcome is guaranteed, and past results do not make a future result more likely. Games should be used for entertainment only, with money and time that you can afford to lose without affecting your everyday life.

Sawspin Casino provides information intended to help players think carefully about their gambling. We encourage players in Australia to consider their circumstances before playing and to monitor how gambling fits into their budget, routine and relationships. If gambling begins to cause stress, financial difficulty or conflict, taking a break and seeking assistance are sensible steps.

You must meet the applicable legal age requirement and follow the laws that apply to you. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keep your account information secure and tell us if you believe that your account has been accessed or used without your permission.

Gambling is not a way to earn income

There is no reliable strategy that can guarantee a win. Trying to recover losses by placing larger or more frequent bets can increase risk and may lead to further losses. Avoid treating gambling as an investment, a solution to debt or a way to pay household expenses. Never use money set aside for rent, bills, food, education, savings or other essential needs.

Practical ways to stay in control

Before you start, decide how much time and money you are comfortable spending. Make these decisions when you are calm and not under pressure. Once you reach your chosen limit, stop playing, even if you are winning or believe a win may be close. A clear plan can help prevent decisions made in the moment.

Consider these safer gambling habits

• Set a gambling budget that is separate from money needed for living costs, bills, savings and other commitments.
• Set a time limit before you begin and use a reminder or alarm to help you finish on time.
• Keep track of deposits, wagers, wins and losses rather than relying on memory.
• Take regular breaks and avoid playing for long, uninterrupted periods.
• Do not chase losses by increasing your stake, borrowing money or continuing after your planned limit is reached.
• Avoid gambling when you are upset, stressed, tired, angry or affected by alcohol or other substances.
• Do not use gambling to escape personal problems, loneliness or difficult emotions.
• Discuss your limits with someone you trust if you find it difficult to maintain them alone.
• Treat winnings as uncertain and do not count them as part of your regular income.
• Use available account controls, limits, breaks or self-exclusion options where these are offered.

A limit is most useful when it is realistic and respected. If you are repeatedly changing a limit, depositing more than planned or finding ways around your own rules, consider stopping altogether and seeking support. Increasing limits should never be used as a response to losses or as a way to continue playing beyond what you originally decided.

Take a break or close your account

If you want time away from gambling, contact the available customer support channel and ask about the account controls that may apply to your account. Depending on the service and applicable requirements, options may include deposit controls, session reminders, temporary breaks, cooling-off periods or self-exclusion. Account closure may also be available. Read the relevant information carefully so you understand when a control starts, how long it lasts and whether it can be changed.

A break should be treated seriously. Do not open another account or use another person's account to avoid a restriction or self-exclusion. If you believe you may be at risk of doing this, seek help from an independent gambling support service and speak with someone you trust.

Recognising when gambling may be a problem

Problem gambling can develop gradually. You may not notice the change immediately, and you do not need to wait for a major financial loss before asking for help. Pay attention to how often you think about gambling, how you feel before and after playing, and whether gambling is affecting your responsibilities or relationships.

Possible warning signs include

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or uncomfortable when you try to cut down or stop.
• Hiding gambling activity, losses, deposits or transactions from family, friends or colleagues.
• Borrowing money, selling belongings or using credit to continue gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Having arguments or relationship problems connected with gambling.
• Feeling worried, guilty, ashamed or unable to control your gambling.
• Using gambling to cope with stress, sadness, anxiety, loneliness or other difficulties.
• Returning to gambling soon after deciding to stop.
• Neglecting sleep, health, meals or other activities because gambling has become a priority.
• Experiencing financial pressure while continuing to gamble despite the consequences.

One warning sign may be enough to justify taking a break and reviewing your habits. Several signs may indicate that gambling is becoming harmful. Be honest with yourself and avoid minimising the effect on your life. Speaking to a qualified counsellor or an independent support service can help you understand what is happening and decide on practical next steps.

If you are concerned about someone else

Gambling can affect partners, family members, friends and colleagues. If you are worried about another person, choose a calm time to explain what you have noticed without judging or threatening them. Encourage them to seek professional help, but remember that you cannot control another adult's choices. Protect your own finances, do not lend money to support gambling and seek advice for yourself if the situation is causing stress or harm.

Getting help and keeping gambling safer

Support is available for people who are concerned about their gambling, as well as for family members and friends. You can speak with an independent gambling counsellor, a qualified health professional or a recognised support service in your state or territory. These services can provide confidential guidance, help you make a plan and discuss practical steps such as budgeting, self-exclusion and managing urges.

If gambling is connected with anxiety, depression, substance use, financial stress or thoughts of self-harm, seek appropriate professional help as soon as possible. If you or another person is in immediate danger, contact emergency services in Australia or attend the nearest emergency department. Gambling concerns should never be faced alone.

A simple plan for today

1. Stop gambling and avoid making further deposits or wagers while you review the situation.
2. Write down your recent gambling time, deposits, losses and any money borrowed or owed.
3. Tell a trusted person what is happening and ask them to help you stay accountable.
4. Contact an independent gambling support service or health professional for guidance.
5. Ask Sawspin Casino about the account controls, break options or self-exclusion process available to you.
6. Review your household budget and prioritise essential expenses and existing financial commitments.
7. Remove easy access to gambling funds and avoid using credit or borrowed money for gambling.
8. Follow through with your chosen break or self-exclusion period, and do not create another account to continue playing.

Choosing to pause is a positive step, whether you have experienced a significant problem or simply feel that your gambling is becoming less enjoyable. You can return to this information whenever you need a reminder. Responsible gambling is an ongoing personal decision: know your limits, respect them and ask for help early if staying in control becomes difficult.

For questions about the responsible gambling features or account controls available through Sawspin Casino, use the customer support options shown on the website. We cannot provide personal financial or medical advice, so consider speaking with an independent professional for guidance tailored to your circumstances.