Betting Rules

1. General conditions for betting

By opening an account, accessing a betting service or placing a wager, you agree to follow these rules and the applicable website Terms and Conditions. You are responsible for reading the information shown before confirming a bet, including the selection, market, odds, stake, potential return, applicable fees and any special conditions. Rules may differ between sports, competitions, casino games, live markets and other products, so do not assume that one set of rules applies to every type of wager.

You must provide accurate and current information when registering and whenever account details are requested. An account may only be used by the person in whose name it is registered. You must keep your password, authentication details and devices secure, and you should notify the operator promptly if you believe that another person has accessed your account. You must not allow another person to place bets through your account, transfer your account to someone else or use an account for an improper purpose.

• You must meet the minimum legal age and other eligibility requirements that apply in your location.
• You must use the service only where online betting or gaming is lawful and available to you.
• You must not place bets while impaired, act on behalf of another person or use funds that you cannot afford to lose.
• You must not attempt to bypass identity, age, location, payment or security checks.
• You must not use the service for fraud, money laundering, market manipulation or any other unlawful activity.
• You must not exploit a technical fault, pricing error, software weakness or other unintended feature.

Account verification may be required before an account can be used fully, before certain transactions are processed or when activity needs to be reviewed. The information requested may include evidence of identity, age, address, payment ownership or source of funds. Reviews are conducted in accordance with applicable requirements and privacy obligations. If requested information is not provided, an account or transaction may be restricted until the review is complete.

Placing and accepting a bet

A bet is not accepted merely because a selection has been entered or a confirmation screen has been opened. A wager becomes accepted only when the service records and confirms it. You should check your bet history or account statement to make sure the bet has been recorded correctly. If a bet is not shown as accepted, do not rely on a screen display, message or other indication as proof that the wager exists.

The operator may refuse, limit, suspend or cancel a bet where this is permitted by the applicable terms or law. This can include situations involving suspected fraud, account security concerns, an incorrect market, a technical problem, a breach of these rules, duplicate wagers, unusual activity or a market that was not intended to be available. Any review or action will be handled under the relevant account and product terms.

2. Sports and event betting

For sports and other event markets, the relevant event, competition, participant, market description and available odds are shown on the betting interface. You are responsible for checking the details before confirming a wager. This includes checking whether the market relates to the full event, a period of play, a particular session, a statistic or another defined part of the event. A market may have special rules about venues, playing time, substitutions, weather, abandoned events or official results.

Odds and changes

Displayed odds may change before a bet is accepted. Where the service offers a choice to accept changed odds, you must make that choice before the wager is confirmed. If changed odds are not accepted, the bet may not be placed. Odds, markets and betting availability may also be suspended or removed before or during an event. A bet is normally assessed using the odds and terms recorded at acceptance, subject to any correction or voiding rule that applies.

Results and settlement

Bets are settled using the official result or the result source identified in the relevant market rules. Settlement may take place after the event has finished or after the result has been verified. If an official result is corrected, the relevant bet may be reviewed and adjusted in accordance with the applicable rules. Unofficial reports, social media posts or an early result displayed elsewhere do not necessarily determine settlement.

• If an event is postponed, abandoned, cancelled or materially changed, the market rules determine whether bets remain valid, are carried forward or are void.
• If a participant does not take part, the relevant non-runner or non-starter rule may apply.
• Dead-heat, tie or shared-result rules may apply where two or more outcomes are treated as joint winners.
• Markets based on a specific period, score, player or statistic are settled only against the conditions stated for that market.
• A bet on an event does not automatically include extra time, overtime, a replay or a subsequent stage unless the market says that it does.
• For multi-selection bets, one void or changed selection may affect the remaining wager under the product-specific rules.

Live or in-play betting carries additional risks because information, prices and market status can change quickly. There may be a delay between an event occurring and the information being displayed or a wager being accepted. Bets may be suspended during important moments, and a wager submitted during a suspension may not be accepted. You should not place an in-play bet if you are relying on information that may be delayed, incomplete or unavailable.

Where a market is displayed with an obvious error, the operator may correct or void the affected bet in line with the applicable terms. An obvious error may involve the selection, odds, handicap, line, event, result or other material detail. The relevant assessment considers the circumstances and the information that was reasonably available when the bet was placed.

3. Casino and gaming rules

Casino and gaming products are governed by the rules displayed with the individual game. Before playing, check the game instructions, paytable, stake options, feature conditions, cancellation rules and any information about how outcomes are determined. A game may include different versions, modes or features, and the rules for one version may not apply to another.

Where a game uses random outcomes, each game round is determined by the game system in accordance with its design. Previous results do not predict future results, and a sequence of wins or losses does not make a particular result more or less likely. Strategies, systems, patterns and claims that a game is due to pay cannot guarantee a result. You should decide your stake before starting and avoid increasing it to recover a loss.

Game rounds and transactions

A game round is generally recorded when the relevant wager is accepted and the game produces an outcome. If a connection is interrupted, check your game history or account balance before attempting to repeat the action. Repeatedly submitting the same request may create an additional transaction. Where the system can verify the round, it will normally be assessed using the recorded game state and the rules for that product.

If a game displays an error, freezes, produces an incomplete result or behaves in a way that appears inconsistent with its rules, stop using the game and retain any relevant information. Do not attempt to benefit from a malfunction. The affected round or transaction may be reviewed, corrected or voided where the applicable rules allow this. Legitimate balances and confirmed outcomes will be treated according to the product rules and applicable law.

• Only the stake and outcome recorded by the service are used for settlement.
• A displayed balance is not necessarily proof that a transaction has completed if the account is being updated or reviewed.
• Bonus funds, free bets or promotional features may have separate conditions, where such offers are made available.
• A promotional condition cannot be assumed to apply unless it is clearly displayed in the relevant offer terms.
• Game availability may vary by location, account status, device, maintenance requirements or legal restrictions.

Gaming outcomes are not a source of guaranteed income. Set a budget before you play, take regular breaks and stop if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing. Responsible gambling tools may include deposit controls, time reminders, activity information, account breaks or self-exclusion, subject to what is available on the service and the applicable process.

4. Errors, payments, disputes and responsible use

Technical issues and corrections

The service may be unavailable or interrupted because of maintenance, telecommunications problems, device issues, software faults, third-party services or events outside reasonable control. You should not assume that an interrupted request was accepted. Check your account records before placing the same wager again. If a technical issue affects a market, game or account, the operator may pause activity and investigate the relevant records.

Clerical, pricing, settlement or system errors may be corrected where permitted. This can include a bet accepted with incorrect odds, a duplicated transaction, an incorrectly described market, a result entered incorrectly or a balance affected by a processing error. If a correction affects your account, the relevant transaction history and product rules should be reviewed. You must not withdraw, transfer or otherwise use funds that you know, or reasonably suspect, were credited in error.

Payments and account balances

Payments must be made using a method that you are authorised to use. The name and details connected with a payment method may need to match the verified account information. Payment processing can involve banks, payment providers and security checks, and may be subject to their own terms. A transaction may be delayed, declined, reversed or held for review for reasons including verification, fraud prevention, technical processing or legal requirements.

You should review deposits, withdrawals, bets, wins, losses and adjustments in your account history. If you believe a transaction, result or balance is incorrect, raise the issue through the available support or complaints process as soon as possible and provide the relevant date, amount, market or game reference. Do not send passwords or unnecessary sensitive information when reporting a problem. Any dispute will be considered using the account records, transaction data, game or market information and applicable rules.

Responsible gambling and privacy

Gambling should be treated as entertainment, not as a way to solve financial problems. Consider setting personal limits before you begin, keeping gambling separate from essential household spending and avoiding play when affected by alcohol, stress or strong emotions. If gambling is causing concern, use the available safer-gambling controls, take a break or seek independent support from an appropriate Australian health or gambling-help service.

Personal information and account activity may be collected and used for account administration, identity checks, payment processing, security, fraud prevention, legal compliance, customer support and service improvement. Information will be handled in accordance with the applicable Privacy Policy and privacy requirements. You should make sure your contact, identity and payment information remains accurate so that important account or verification matters can be managed appropriately.

Changes and interpretation

These general Betting Rules may be updated when products, technology, legal requirements or operating processes change. The version available when a bet is placed will generally be relevant to that wager, subject to corrections required by law or to fix an error. Product-specific rules may contain further definitions and settlement provisions. If you are unsure how a market, game or transaction works, review the information provided before confirming it and do not proceed until the terms are clear.